Hard Rock Hotel Cancun, Cancun ~ Reviews, Room Choices & Prices 2025

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Key details

About the Resort

Boulevard Kukulcan Km 14.5 Hotel Zone, Cancun, Mexico

Hard Rock Hotel Cancun is a luxurious all-inclusive resort that embodies the rock star lifestyle in a stunning tropical setting. Nestled in Cancun's famous Hotel Zone, the resort features a guitar-shaped approach to the main lobby, setting a vibrant tone for guests. With its lavish amenities, exceptional service, and diverse dining options, this resort transforms the typical vacation experience into a rock paradise. Additionally, the resort offers unique features like the Sound of Your Stay® program, enhancing the in-room music experience.

Location

Located in Cancun's Hotel Zone, the resort offers easy access to a variety of cultural attractions, shopping areas, and beautiful sandy beaches. Notable landmarks nearby include the Interactive Aquarium and the Museo Sensorial del Tequila, making it an ideal base for exploring the region. Transportation options are readily available for visiting nearby sites and experiencing the vibrant nightlife.

Rooms

The resort offers a variety of rooms and suites that boast stunning ocean views and private balconies. Each room is equipped with amenities such as a hydro spa tub, flat screen LCD televisions, plush bathrobes, and a fully stocked mini-bar. Standout features include custom bedding with fine linens ensuring a comfortable and indulgent stay.

Eat & Drink

Onsite, the resort features six world-class restaurants, each offering a unique dining experience. Guests can savor a variety of cuisines including Mexican, Asian, Italian, and Brazilian. Signature dishes include expertly prepared cuts of beef and chicken, alongside a selection of fine wines from a world-class collection.

Leisure & Business

This all-inclusive resort boasts a vast lagoon-style pool that includes a kids' pool, three outdoor hydro spa tubs, and thrilling water sports activities. The spa offers a lavish menu of massages, facials, and body treatments designed for ultimate relaxation. To enhance the experience, there are various entertainment options and activities throughout the day and night.

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Select your room type

The resort provides a range of accommodations, including double rooms, family rooms, and suites, all with breakfast, free cancellations, and exclusive deals.

King Room Sea View

Max:

2 persons

40 m²

Bed options:

1 King-size bed

Sea view

Bathtub

Balcony

room details

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Triple Room

Max:

2 persons

40 m²

Bed options:

1 King-size bed

Bathtub

room details

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Deluxe Lagoon View King

Max:

2 persons

40 m²

Bed options:

1 King-size bed

Lake view

Bathtub

Balcony

room details

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Getting around

Explore available ways to reach your dream destination

City Centre

Cancun 11.0 km

Airports

Cancun (CUN) 17.8 km

Isla Mujeres (ISJ) 31.8 km

Facilities

Enjoy a range of amenities at the resort designed for your comfortable stay and remarkable experiences.

Delicious Buffets!

“The breakfast buffet was outstanding, featuring hundreds of choices and freshly made omelettes that started my day perfectly.” view full review

Luxurious Relaxation

“I enjoyed a rejuvenating massage at the Rock Spa, which helped to relieve all the stress after our adventurous days.” view full review

Great Pool Experience

“The swim-up bars at the pools were a highlight; I loved enjoying burgers and freshly made pizzas without ever leaving the water.” view full review

Spacious Retreat

“Our room was incredibly spacious and had impressive views, plus the jacuzzi added a touch of luxury that made our stay memorable.” view full review

General

Non-smoking rooms
Wi-Fi
Parking
Safe deposit box
24-hour reception
Express check-in/ -out
Pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Luggage storage
Locker room
Private beach
Allergy-free rooms
Lift
Currency exchange
ATM/Cash machine
Hairdresser
Coffee shop
Smoke detectors
Fire extinguishers
Key card access

Sports & Fitness

Fitness centre
Tennis court
Golf course
Billiard tables
Table tennis
Yoga class

Guest Parking

Dryer

Services

Paid airport shuttle
Valet parking
Pet amenities available
Room service
Housekeeping
Laundry
Dry cleaning
Tours/Ticket assistance
Shops/Commercial services
Welcome drink

Dining

In-room breakfast
Restaurant
Poolside snack bar
Snack bar

Business

Meeting/ Banquet facilities

Children

Babysitting/Child services
Children's buffet
Children's pool
Children's play area
Kids club
Game room

Facilities for people with disabilities

Toilet for disabled

Spa & Leisure

Infinity pool
Beach access
Beach umbrellas
Sun loungers
Karaoke
Live entertainment
Sun terrace
Garden area
Spa & wellness centre
Jacuzzi
Pedicure
Manicure
Waxing
Facial
Treatment room
Beauty treatment
Body wraps
Back massage
Full body massage
Pool with view
Shallow end
Make up services

Room features

Air conditioning
Mini-bar
Garden furniture
Tea and coffee facilities
Ironing facilities

Self-catering

Dryer

Media

Flat-screen TV

Location

Boulevard Kukulcan Km 14.5 Hotel Zone, Cancun, Mexico

Map view

street view

Boulevard Kukulcan Km 14.5 Hotel Zone, Cancun, Mexico

City landmarks

Museum

Mayan Museum of Cancun

2.0 km

CancunMexico

Avenida Kukulkan

1.7 km

Backstage Theatre

1.2 km

Mall

Luxury Avenue

1.5 km

Beach

Playa Marlin

2.0 km

Aquarium

Interactive Aquarium

2.3 km

Mall

Kukulcan Mall

1.6 km

Beach

Playa Delfines

3.4 km

Blvd. Kukulcan

Dolphinaris Cancun

910 m

Blvd. Kukulcan km 12.5

Museo Sensorial del Tequila

1.5 km

Mall

Kukulcan Plaza

1.5 km

Museum

Museo Subacuatico de Arte

1.9 km

Aquaworld

750 m

Night club

H Roof

910 m

Shopping Area

Luxury Avenue Cancun

1.5 km

BLVD Kukulkan KM 6.5

Extreme Games Cancun

1.0 km

Museum

Cancun Wax Museum

2.4 km

Blvd Kukulcán Km 16.5

San Miguelito

2.1 km

Event hall

Oasis Arena

1.3 km

Blvd Kukulcan Km 17 Zona Hotelera

El Rey Archaeological Zone

3.4 km

Luxury Avenue Shopping Mall

1.3 km

Km 14.2

Playa Ballenas

1.4 km

Blvd. Kukulcan 13

Marlin Beach

1.7 km

Underwater Museum NO MUSEO

1.7 km

Blvd. Kukulcan Km 12

Yamil Lu'um Archeological Site

2.6 km

Punta Nizuc - Cancun 1835

Scorpion's Temple ruins

2.5 km

Museum

MUSA Underwater Museum

1.8 km

Nearby

Cancun Golf Club at Pok Ta Pok

230 m

Beach

Playa - Beach

350 m

Restaurants

Gustino Italian Grill

380 m

Blvd. Kukulcan Km 14. 5 Lote 40-A Zona Hotelera

Hard Rock Hotel

210 m

Boulevard Kukulcan Km 14.5

Ciao

210 m

At the Hard Rock Hotel

The Blue Water Grill

350 m

Blvd. Kukulcan Km. 14.5 Zona Hotelera

Nebbiolo Ristorante

370 m

Blvd. Kukulcan Km. 14.5 Lote 38

Olio

360 m

Boulevard Kukulcan Km 14.5 Mza.13 Retorno del Rey Lote 38 38B Secrets The Vine Cancun Resort & Spa

Secrets The Vine Cancun

350 m

Boulevard Kukulcan Km 14.5 Lote 38

Sedona Grill

400 m

Blvd. Kukulcan Km 14. 5 Boulevard Kukulcan Km 14.5

Porfirio's Cancun

930 m

Boulevard Kukulcan 14. 2 No. 1 Zona Hotelera

Harry's

910 m

Blvd. Kukulcan Km. 14.2 No. 1 Zona Hotelera

Sacbe Beach Shack

390 m

Mz. 53

Reviews and Ratings

Feedback from previous guests about their experience. <br />

76%

liked the resort and would come back

Great location

Spacious rooms

Inconsistent service

Rude staff member

7.6/10

Very good

Rooms

8.7

Location

9.3

Service

6.0

Dining

5.4

Ethan

United Kingdom, January 2025

7.6/10

I had a lovely stay at this hotel with clean and comfortable rooms that offer stunning views. The staff was friendly and provided excellent service throughout my stay. However, I did encounter one rude staff member that was a bit of a letdown. Although the dining options were limited, the location was fantastic for exploring the beautiful surrounding area.

Rooms

9.0

The rooms were clean, comfortable, and featured lovely views from the high floors. I particularly enjoyed the spacious setup with two queen beds.

Service

7.0

Most of the staff was super friendly and provided great service from check-in to check-out. Unfortunately, one staff member was rude and completely dismissive, which was disappointing.

Location

10.0

The hotel is in a fantastic location, close to a beautiful island and events like dolphin interactions. It's perfect for exploring scenic spots.

Dining

5.0

The dining options were a bit limited, particularly for breakfast, which could use some variety.

Facilities

7.0

The hotel had nice facilities, but I would have appreciated more amenities on-site.

Michael

United Kingdom, January 2025

8.2/10

I had a pretty decent stay at this hotel. The views from the high floors were lovely, making my room feel special. The location was prime, really close to the nightlife and various dining options. However, I did have a frustrating experience with one rude staff member during my stay which was disappointing. Overall, it felt like a good value for money.

Rooms

9.0

I stayed in a room with two queen beds on the 7th floor, and the views were just stunning. The room was clean and comfortable, providing a nice retreat after a day out.

Service

6.0

While most staff were friendly and provided great service, I did experience rude service from one staff member which put a bit of a damper on things.

Location

10.0

The location was fantastic! I was really close to the best night clubs and there were great restaurants nearby, making it super convenient.

Dining

Facilities

8.0

The facilities were well-maintained and added to my overall enjoyment of the stay, especially the pool area.

David

United States, November 2024

7.2/10

I really enjoyed my stay at this hotel. The rooms were spacious and had a lovely view, making it very comfortable. However, the service left a lot to be desired, as one staff member was quite rude. The location is fantastic, with easy access to restaurants and beautiful scenery nearby. Overall, it's great value for money, but the service definitely needs improvement.

Rooms

9.0

The rooms were spacious, clean, and offered lovely views from the high floors.

Service

5.0

Unfortunately, the service was disappointing since one staff member was rude and dismissive, which really stood out.

Location

9.0

The location was fantastic, close to restaurants and stunning scenery.

Dining

Facilities

7.0

The hotel had good facilities, including a nice pool area, but there could be improvements.

Henry

United States, November 2024

7.4/10

I had a decent stay at this hotel. The views from my room on the high floor were lovely, and the atmosphere was pretty comfortable. However, I did encounter some rude service, which was disappointing for the overall experience. The location is very convenient, and I enjoyed the dining options, even though I wished there were more variety. Overall, I'd say it's good value for money, but the service could use improvement.

Rooms

8.0

The room was spacious, clean, and offered lovely views from the seventh floor.

Service

5.0

Unfortunately, one staff member was rude and dismissive, which stood out negatively during my stay.

Location

9.0

The hotel's location was great, making it easy to explore beautiful nearby areas.

Dining

7.0

I enjoyed the dining options, especially the hot wok dishes, though I would have liked more variety.

Facilities

8.0

The facilities were good and quite well-maintained, making for a pleasant experience.

Matthew

United Kingdom, October 2024

8.0/10

I had a pleasant stay at this hotel, which is beautifully situated near the beach. The rooms were spacious and had lovely views, but the service was a mixed bag—while most staff were wonderful, there was one who left a negative impression. The location is truly convenient, with easy access to local attractions. Overall, it offers good value for money, although a few areas could use improvement.

Rooms

8.0

The rooms were spacious and offered lovely views, making my stay quite enjoyable.

Service

7.0

Most of the staff were friendly and provided great service, but there was one staff member who was rude and dismissive, which was disappointing.

Location

9.0

The hotel is in a great location, really close to the beach and the best nightclubs.

Dining

Facilities

Great location

Inconsistent service

Jade

United Kingdom, October 2024

7.0/10

I had a decent stay at this hotel, with clean and spacious rooms that offered lovely views, although the customer service experience was a letdown due to one rude staff member. The location is great, being close to events like dolphin interactions and the Mayan museum, but it's a bit away from restaurants. Overall, it provided good value for money, but the service could definitely improve.

Rooms

9.0

The rooms were clean, spacious, and offered lovely views, which made my stay more enjoyable.

Service

5.0

Unfortunately, one staff member was rude and completely dismissive, which was disappointing as the rest of the team was friendly and helpful.

Location

7.0

The hotel is conveniently located near events like dolphin interactions and the Mayan museum, although it's a bit away from all the restaurants.

Dining

Facilities

7.0

The facilities were decent, but nothing stood out as exceptional during my stay.

Emma

United States, September 2024

7.6/10

I had a pleasant stay at this hotel. The views from the rooms were lovely, and the two queen beds made it quite comfortable. The staff was friendly overall, though one staff member left a bit to be desired in terms of service. The location was fantastic, close to the beach and local attractions, but I felt the dining options could use some improvement. Overall, it was good value for money, but there were a few bumps along the way.

Rooms

9.0

I really enjoyed my room, which had lovely views and was on a high floor. The two queen beds were perfect for my needs.

Service

7.0

Most of the staff were super friendly and provided great service, but I did encounter one person who was rude and dismissive, which was disappointing.

Location

10.0

The hotel is in a fantastic location, just a short walk to the beach and close to markets for breakfast. It made exploring the area so convenient.

Dining

5.0

I found the dining options quite limited, which was a letdown. I did enjoy the nachos, but I expected more variety.

Facilities

7.0

The hotel had good amenities, but the pool area could use a little more upkeep for it to be truly enjoyable.

United States, August 2024

7.8/10

I had a pleasant stay overall at the hotel. The location was fantastic, as it was close to some great restaurants and a beautiful view. The room was spacious and modern, making it comfortable to relax in. However, I did encounter a bit of rudeness from one staff member, which was disappointing given the otherwise friendly atmosphere. Also, the dining options were limited, especially during breakfast, which took away from the overall experience a little bit.

Rooms

8.0

The room was spacious and modern, offering a lovely view.

Service

7.0

Most of the staff were really friendly, but I experienced rudeness from one member.

Location

9.0

The hotel had a great location, close to wonderful restaurants and scenic spots.

Dining

5.0

The dining experience could be improved since the breakfast options were quite limited.

Facilities

8.0

The amenities were nice, and the overall facilities were well-maintained.

Grace

United Kingdom, August 2024

7.8/10

I had a lovely stay at this hotel, which boasts clean and spacious rooms with beautiful views, especially from the higher floors. The staff were generally friendly, though I encountered one member who wasn't very welcoming, which was a bit disappointing. The location is fantastic, right by the beach and close to delicious restaurants. However, I found the breakfast options lacking, which could definitely use some improvement. Overall, it was a great experience, but there's room for enhancement in a couple of areas.

Rooms

9.0

The rooms were clean, comfortable, and had lovely views from the higher floors.

Service

7.0

Most of the staff were super friendly and provided great service, but there was one staff member who was rude and dismissive.

Location

10.0

The hotel is perfectly located right on the beach and near several excellent restaurants, making it a convenient spot.

Dining

5.0

The dining experience could have been better; the breakfast options were quite limited.

Facilities

8.0

The hotel had nice facilities, including a well-maintained pool area and access to the beach.

Clean and spacious rooms

Limited breakfast options

John

United States, August 2024

8.0/10

The hotel offers a lovely view and spacious rooms with two queen beds, which I appreciated. The price for what you get is quite reasonable. Unfortunately, I had a less-than-ideal experience with the service, as one staff member was rude, though others were friendly. The location is perfect, close to nice eateries and right on the beach, which is a huge plus.

Rooms

9.0

I was really impressed with the spacious rooms that came with two queen beds and beautiful views on the seventh floor.

Service

5.0

While most of the staff were friendly, one member was rude and dismissive, which is a shame.

Location

10.0

The hotel is perfectly located close to several sit-down restaurants and right on the beach.

Dining

Facilities

8.0